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The role of stakeholders in the effective use of e-government resources in public services

Author

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  • Ashaye, Olusoyi Richard
  • Irani, Zahir
Abstract
With the global evolution of information and communication technology (ICT), organisations need to keep up-to-date with the trends. Whilst most countries are able to respond to these technological changes by drawing on the resources available to them, organisations tend to find it more difficult to keep up. This paper thus attempts to analyse critically the influencing factors regarding e-government implementation and the roles of the key stakeholders in driving successful implementation within public sector organisations in developing countries. Based on the extant literature review and empirical studies, the researchers have developed a conceptual framework stemming from a unification of the concepts, factors, theories and models for e-government implementation. Qualitative analysis was adopted using a multiple case study strategy, and focusing on the three-tiers of government – Federal, Government Agency and Local levels. This conceptual framework has re-affirmed the external and internal influencing factors and the key stakeholder’ and their roles. The e-government stakeholders include the government (ministry/agency), technologically-advanced country, companies and users (employers/citizens). Authors further discussed that the stakeholders’ roles and tasks vary from ‘pre-implementation’ (initiation) to ‘during implementation’ (planning and implementation), and ‘post-implementation’ (monitoring and evaluation) phases. From the analysis and findings, authors have recommended that public organisations would need to strategise their relationships with stakeholders in order to achieve a collective interest for successful e-government implementation. This study contributes to the body of knowledge in information systems by broadening the theoretical foundations of e-government field especially within the stakeholders’ perspective.

Suggested Citation

  • Ashaye, Olusoyi Richard & Irani, Zahir, 2019. "The role of stakeholders in the effective use of e-government resources in public services," International Journal of Information Management, Elsevier, vol. 49(C), pages 253-270.
    • Handle: RePEc:eee:ininma:v:49:y:2019:i:c:p:253-270
    DOI: 10.1016/j.ijinfomgt.2019.05.016
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    Citations

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    Cited by:

    1. Stanisław Cichocki & Aleksandra Nagańska, 2021. "Przeciwdziałanie korupcji za pomocą nowoczesnych technologii – analiza skuteczności rozwiązań e-government," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 3, pages 97-124.
    2. Castillo, Cristian & Alvarez-Palau, Eduard J. & Calvet, Laura & Panadero, Javier & Viu-Roig, Marta & Serena-Latre, Anna & Juan, Angel A., 2024. "Home healthcare in Spanish rural areas: Applying vehicle routing algorithms to health transport management," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
    3. unregistered unemployment & tax evasion & shadow economy & business cycle & Labor Force Surveys & probit model, 2011. "Determinanty zatrudnienia nierejestrowanego w Polsce w okresach wysokiej i niskiej koniunktury," Gospodarka Narodowa-The Polish Journal of Economics, Szkoła Główna Handlowa w Warszawie / SGH Warsaw School of Economics, vol. 2011(3), March.
    4. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).
    5. repec:ers:journl:v:xxvi:y:2023:i:4:p:973-987 is not listed on IDEAS
    6. Mustapha Jamiu & Norfadzilah Rashid & Ishaq Ahmed Mohammed, 2024. "Do Audit Committee Attributes Impact Firm Performance: Evidence from the Nigerian Stock Exchange," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 7, pages 105-118.
    7. Kusideł, Ewa & Antczak, Elżbieta, 2021. "Struktura branżowa pracujących w Polsce w latach 1995–2019 – szacunki oparte na schemacie przejścia pomiędzy PKD-2004 i PKD-2007," Gospodarka Narodowa-The Polish Journal of Economics, Szkoła Główna Handlowa w Warszawie / SGH Warsaw School of Economics, vol. 2021(3), September.
    8. Hamza Cherkaoui Rhazouani & Jihane Chouay & Hassan El Aissaoui & Hamid Ait Lemqeddem, 2023. "Digitalisation et le Nouveau Management Public," Post-Print hal-04246269, HAL.
    9. David, Sofia & Zinica, Daniel & Bărbuță-Mișu, Nicoleta & Savga, Larisa & Virlanuta, Florina-Oana, 2024. "Public administration managers' and employees' perceptions of adaptability to change under “the future of work” paradigm," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    10. Jim Secka & Joanna Wisniewska & Ibrahim Ismailov, 2023. "Digitizing Public Institutions on the Example of the National Water and Electricity Company (NAWEC) of Gambia," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 238-252.
    11. Suri, Pradeep Kumar & Sushil,, 2022. "Effectiveness of strategy implementation and e-governance performance," Evaluation and Program Planning, Elsevier, vol. 92(C).

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