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Trade unions, digitalisation and country effects: A comparative study of banking in Norway and the UK

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  • Caroline Lloyd
  • Jonathan Payne
Abstract
The resurgence of debate around digitalisation and work has seen the role of unions in the ‘social shaping of technology’ attracting renewed interest. A key question concerns how far national institutions influence unions’ ability to shape digitalisation in particular sectors and workplaces. Using a multi-level analysis that emphasises the inter-relationships between institutions, union power, resources and agency, this article compares the role of two unions in the banking sector in Norway and the UK. Drawing on interviews with national officers and workplace representatives, it addresses their involvement in decision-making processes and ability to influence outcomes in relation to digital monitoring and surveillance. The research findings highlight the continued salience of ‘country effect’ as evidenced by the Norwegian union’s more prominent role in shaping better worker outcomes.

Suggested Citation

  • Caroline Lloyd & Jonathan Payne, 2023. "Trade unions, digitalisation and country effects: A comparative study of banking in Norway and the UK," European Journal of Industrial Relations, , vol. 29(4), pages 325-345, December.
    • Handle: RePEc:sae:eurjou:v:29:y:2023:i:4:p:325-345
    DOI: 10.1177/09596801231188003
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    References listed on IDEAS

    as
    1. Jonathan Payne & Caroline Lloyd & Secki P. Jose, 2023. "‘They tell us after they've decided things’: A cross‐country analysis of unions and digitalisation in retail," Industrial Relations Journal, Wiley Blackwell, vol. 54(1), pages 3-19, January.
    2. Virginia Doellgast & Ines Wagner & Sean O’Brady, 2023. "Negotiating limits on algorithmic management in digitalised services: cases from Germany and Norway," Transfer: European Review of Labour and Research, , vol. 29(1), pages 105-120, February.
    3. Thomas Haipeter, 2020. "Digitalisation, unions and participation: the German case of ‘industry 4.0’," Industrial Relations Journal, Wiley Blackwell, vol. 51(3), pages 242-260, May.
    4. Lloyd, Caroline & Payne, Jonathan, 2016. "Skills in the Age of Over-Qualification: Comparing Service Sector Work in Europe," OUP Catalogue, Oxford University Press, number 9780199672356, Decembrie.
    5. Knut Laaser, 2016. "‘If you are having a go at me, I am going to have a go at you’: the changing nature of social relationships of bank work under performance management," Work, Employment & Society, British Sociological Association, vol. 30(6), pages 1000-1016, December.
    6. Andreas Kornelakis & Vassil Kirov & Patrick Thill, 2022. "The digitalisation of service work: A comparative study of restructuring of the banking sector in the United Kingdom and Luxembourg," European Journal of Industrial Relations, , vol. 28(3), pages 253-272, September.
    7. Gregor Murray & Christian Lévesque & Glenn Morgan & Nicolas Roby, 2020. "Disruption and re-regulation in work and employment: from organisational to institutional experimentation," Transfer: European Review of Labour and Research, , vol. 26(2), pages 135-156, May.
    8. Christian Lévesque & Gregor Murray, 2010. "Understanding union power: resources and capabilities for renewing union capacity," Transfer: European Review of Labour and Research, , vol. 16(3), pages 333-350, August.
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