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Sympathy and Empathy: Emotional Responses to Advertising Dramas

Citations

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Cited by:

  1. Sarah Steenhaut & Patrick Kenhove, 2006. "The Mediating Role of Anticipated Guilt in Consumers’ Ethical Decision-Making," Journal of Business Ethics, Springer, vol. 69(3), pages 269-288, December.
  2. Koll, Oliver & von Wallpach, Sylvia & Uzelac, Borislav, 2023. "Stakeholder-oriented brand management: A Venn-diagram approach to monitor brand associations," European Management Journal, Elsevier, vol. 41(3), pages 437-444.
  3. Choi, Tae Rang & Choi, Jung Hwa & Sung, Yongjun, 2019. "I hope to protect myself from the threat: The impact of self-threat on prevention-versus promotion-focused hope," Journal of Business Research, Elsevier, vol. 99(C), pages 481-489.
  4. Bendell, Bari L. & Kristal, Emma K., 2023. "Five naming strategies to help tell your organization’s story," Business Horizons, Elsevier, vol. 66(3), pages 387-404.
  5. Kim, Jae-Eun & Lloyd, Stephen & Cervellon, Marie-Cécile, 2016. "Narrative-transportation storylines in luxury brand advertising: Motivating consumer engagement," Journal of Business Research, Elsevier, vol. 69(1), pages 304-313.
  6. Zhanfei Lei & Dezhi Yin & Han Zhang, 2021. "Focus Within or On Others: The Impact of Reviewers’ Attentional Focus on Review Helpfulness," Information Systems Research, INFORMS, vol. 32(3), pages 801-819, September.
  7. Hae-Ryong Kim & So-Yeon Yoon, 2020. "How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility," Sustainability, MDPI, vol. 12(6), pages 1-15, March.
  8. Youjae Yi & Seo Young Kim, 2017. "The role of other customers during self-service technology failure," Service Business, Springer;Pan-Pacific Business Association, vol. 11(4), pages 695-715, December.
  9. (Monroe) Meng, Lu & Kou, Sining & Duan, Shen & Bie, Yongyue, 2024. "The impact of content characteristics of Short-Form video ads on consumer purchase Behavior: Evidence from TikTok," Journal of Business Research, Elsevier, vol. 183(C).
  10. Natarajan, Thamaraiselvan & Balasubramaniam, Senthil Arasu & Stephen, Gladys & Jublee, Daniel Inbaraj & Kasilingam, Dharun Lingam, 2018. "The influence of audience characteristics on the effectiveness of brand placement memory," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 134-149.
  11. Wu, Shuilong & Hu, Zekun & Li, You & Yuan, Yongna, 2024. "How brand familiarity affects green product purchase intention: The moderating role of streamers’ environmental knowledge," Technology in Society, Elsevier, vol. 77(C).
  12. Qingliang Wang & Fred Miao & Giri Kumar Tayi & En Xie, 2019. "What makes online content viral? The contingent effects of hub users versus non–hub users on social media platforms," Journal of the Academy of Marketing Science, Springer, vol. 47(6), pages 1005-1026, November.
  13. van Laer, Tom & de Ruyter, Ko, 2010. "In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts," International Journal of Research in Marketing, Elsevier, vol. 27(2), pages 164-174.
  14. Meng-Chuan Tsai, 2020. "Storytelling Advertising Investment Profits in Marketing: From the Perspective of Consumers’ Purchase Intention," Mathematics, MDPI, vol. 8(10), pages 1-12, October.
  15. Da Jiang & Mingxuan Li & Hanyang Wu & Shuang Liu, 2021. "Learning from COVID-19: Infectious Disease Vulnerability Promotes Pro-Environmental Behaviors," IJERPH, MDPI, vol. 18(16), pages 1-13, August.
  16. Tsai-Hsuan Tsai & Alice M. Wong & Hsiu-Feng Lee & Kevin C. Tseng, 2022. "A Study on the Motivation of Older Adults to Participate in Exercise or Physical Fitness Activities," Sustainability, MDPI, vol. 14(10), pages 1-17, May.
  17. Soyoung An & Weolho Kim & Bongkoo Lee & Jungho Suh, 2022. "A Study on the Tourism-Related Information Consumption Process of Tourists on Social Networking Sites," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
  18. Wu, Chih-Wen, 2015. "Facebook users' intentions in risk communication and food-safety issues," Journal of Business Research, Elsevier, vol. 68(11), pages 2242-2247.
  19. Farivar, Samira & Wang, Fang, 2022. "Effective influencer marketing: A social identity perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  20. Ionica Oncioiu & Iustin Priescu & Geanina Silviana Banu & Narcis Chirca, 2023. "Green Consumers’ Responses to Integrated Digital Communication in the Context of Multichannel Retail," Sustainability, MDPI, vol. 15(2), pages 1-17, January.
  21. Simon, Françoise, 2013. "The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 20(6), pages 599-608.
  22. Todd Mooradian & Kurt Matzler & Lisa Szykman, 2008. "Empathetic responses to advertising: Testing a network of antecedents and consequences," Marketing Letters, Springer, vol. 19(2), pages 79-92, June.
  23. Malek Simon Grimm & Ralf Wagner, 2021. "Intra-brand image confusion: effects of assortment width on brand image perception," Journal of Brand Management, Palgrave Macmillan, vol. 28(4), pages 446-463, July.
  24. Sirkeci Kübra & Arıkan Esra, 2021. "The Infinite Wardrobe: Female Consumers’ Value Perceptions Regarding Collaborative Consumption of Apparel," South East European Journal of Economics and Business, Sciendo, vol. 16(2), pages 150-170, December.
  25. Yossi Maaravi & Orly Idan & Guy Hochman, 2019. "And sympathy is what we need my friend—Polite requests improve negotiation results," PLOS ONE, Public Library of Science, vol. 14(3), pages 1-22, March.
  26. Kuo-Lun Hsiao & Chia-Chen Chen & Kuan-Yu Lin & Hui-Ya Hsu, 2023. "What drives online-to-offline purchase intention in a VR store? An examination of affective and cognitive factors," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3499-3521, August.
  27. Dharun Kasilingam & Soundararaj Ajitha, 2022. "Storytelling in advertisements: understanding the effect of humor and drama on the attitude toward brands," Journal of Brand Management, Palgrave Macmillan, vol. 29(4), pages 341-362, July.
  28. Chen, Cheih-Ying & Huarng, Kun-Huang & González, Vanessa Izquierdo, 2022. "How creative cute characters affect purchase intention," Journal of Business Research, Elsevier, vol. 142(C), pages 211-220.
  29. Westberg, Kate & Stavros, Constantino & Farrelly, Francis & Smith, Aaron C.T., 2020. "Fan empathy as a response to athlete transgressions," Sport Management Review, Elsevier, vol. 23(4), pages 719-735.
  30. Laros, Fleur J.M. & Steenkamp, Jan-Benedict E.M., 2005. "Emotions in consumer behavior: a hierarchical approach," Journal of Business Research, Elsevier, vol. 58(10), pages 1437-1445, October.
  31. Taeho YohAuthor-Name: Meungguk Park, 2015. "An Integrated Model of the Effective Television PSAs on Giving Behavior," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(5), pages 233-247, May.
  32. Fock, Henry & Chan, Allan K.K. & Yan, Dengfeng, 2011. "Member-organization connection impacts in affinity marketing," Journal of Business Research, Elsevier, vol. 64(7), pages 672-679, July.
  33. Ketron, Seth & Naletelich, Kelly, 2019. "Victim or beggar? Anthropomorphic messengers and the savior effect in consumer sustainability behavior," Journal of Business Research, Elsevier, vol. 96(C), pages 73-84.
  34. Kumju Hwang & Hyewon Kim, 2018. "Are Ethical Consumers Happy? Effects of Ethical Consumers' Motivations Based on Empathy Versus Self-orientation on Their Happiness," Journal of Business Ethics, Springer, vol. 151(2), pages 579-598, August.
  35. Yongbo Sun & Jiayuan Xing, 2022. "The Impact of Social Media Information Sharing on the Green Purchase Intention among Generation Z," Sustainability, MDPI, vol. 14(11), pages 1-22, June.
  36. Hye-Jin Jeon, 2022. "Differences in Empathy According to Nonverbal Expression Elements of Emojis: Focusing on the Humanoid Emojis of KakaoTalk," SAGE Open, , vol. 12(3), pages 21582440221, July.
  37. Dessart, Laurence & Pitardi, Valentina, 2019. "How stories generate consumer engagement: An exploratory study," Journal of Business Research, Elsevier, vol. 104(C), pages 183-195.
  38. van Laer, Tom & de Ruyter, Ko & Cox, David, 2013. "A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts," Journal of Interactive Marketing, Elsevier, vol. 27(1), pages 14-27.
  39. Herrmann, Andreas & Rossberg, Nadja & Huber, Frank & Landwehr, Jan R. & Henkel, Sven, 2011. "The impact of mimicry on sales - Evidence from field and lab experiments," Journal of Economic Psychology, Elsevier, vol. 32(3), pages 502-514, June.
  40. Akira IGARASHI & Yoshikuni ONO, 2022. "Japanese Attitudes Toward Immigrants' Voting Rights: Evidence from Survey Experiments," Discussion papers 22008, Research Institute of Economy, Trade and Industry (RIETI).
  41. Loebnitz, Natascha & Frank, Phillip & Otterbring, Tobias, 2022. "Stairway to organic heaven: The impact of social and temporal distance in print ads," Journal of Business Research, Elsevier, vol. 139(C), pages 1044-1057.
  42. Campos-Vazquez, Raymundo M. & Cuilty, Emilio, 2014. "The role of emotions on risk aversion: A Prospect Theory experiment," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 50(C), pages 1-9.
  43. Yong You Nie & Austin Rong Da Liang & Dun Ji Chen, 2017. "Assessing the effect of organic-food short storytelling on consumer response," The Service Industries Journal, Taylor & Francis Journals, vol. 37(15-16), pages 968-985, December.
  44. Gilliam, David A. & Zablah, Alex R., 2013. "Storytelling during retail sales encounters," Journal of Retailing and Consumer Services, Elsevier, vol. 20(5), pages 488-494.
  45. Xie, Jifei & Wu, Haoyu & Liu, Kexi & Cui, Yunce & Zhang, Xiaofei, 2024. "Is virtual streamer useful? Effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  46. Yang, Zhihao & Wang, Desheng & Li, Tingting & Han, Jie, 2023. "Customizing a consumers’ story for you: The impact of protagonist geographical distance on willingness to share," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  47. Malek Simon Grimm & Ralf Wagner, 2024. "Challenging the linearity assumption of intra-brand image confusion," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(2), pages 355-374, June.
  48. Elshazly, Ahmed & Yan, Jun & Ghaith, Ahmad, 2025. "Understanding how narrative attributes of sponsored food vlog affect viewers' engagement: Evidence from Egypt," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  49. Muhammad Waqas & Zalfa Laili Hamzah & Noor Akma Mohd Salleh, 2022. "Branded content experience in social media settings: a consumer culture theory perspective," Journal of Brand Management, Palgrave Macmillan, vol. 29(2), pages 225-240, March.
  50. S. Steenhaut & P. Van Kenhove, 2006. "The Mediating Role of Anticipated Guilt in Consumers Ethical Decision-Making," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/370, Ghent University, Faculty of Economics and Business Administration.
  51. Poushneh, Atieh & Vasquez-Parraga, Arturo & Gearhart, Richard S., 2024. "The effect of empathetic response and consumers’ narcissism in voice-based artificial intelligence," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  52. Carnevale, Marina & Luna, David & Lerman, Dawn, 2017. "Brand linguistics: A theory-driven framework for the study of language in branding," International Journal of Research in Marketing, Elsevier, vol. 34(2), pages 572-591.
  53. Hu Xie & Elizabeth A. Minton & Lynn R. Kahle, 2016. "Cake or fruit? Influencing healthy food choice through the interaction of automatic and instructed mental simulation," Marketing Letters, Springer, vol. 27(4), pages 627-644, December.
  54. Khaw Ooi San & Abu Bakar Sade & Linda Seduram, 2020. "Social Networking Brand Engagement using Creative Brand Content Experiences," International Business Research, Canadian Center of Science and Education, vol. 13(4), pages 1-63, April.
  55. He, Mang & Tu, Jinghua & Li, Yaoqi & Fang, Jiachun & Zeng, Xinying, 2024. "Tourist preference for tourism product brand biographies," Annals of Tourism Research, Elsevier, vol. 107(C).
  56. Lee, Jieun & Hong, Ilyoo B., 2016. "Predicting positive user responses to social media advertising: The roles of emotional appeal, informativeness, and creativity," International Journal of Information Management, Elsevier, vol. 36(3), pages 360-373.
  57. Park, Meungguk & Turner, Brian A. & Pastore, Donna L., 2008. "Effective Public Service Advertisements to Attract Volunteers for the Special Olympics: An Elaboration Likelihood Perspective," Sport Management Review, Elsevier, vol. 11(2), pages 165-192, September.
  58. Quesenberry, Keith A. & Coolsen, Michael K., 2019. "Drama Goes Viral: Effects of Story Development on Shares and Views of Online Advertising Videos," Journal of Interactive Marketing, Elsevier, vol. 48(C), pages 1-16.
  59. Davide C. Orazi & Jiemiao Chen & Eugene Y. Chan, 2021. "To Erect Temples to Virtue: Effects of State Mindfulness on Other-Focused Ethical Behaviors," Journal of Business Ethics, Springer, vol. 169(4), pages 785-798, April.
  60. Brian Gillespie & Mark Mulder & Manja Leib, 2016. "Who’s Laughing Now? The Effect of Simulated Laughter on Consumer Enjoyment of Television Comedies and the Laugh-Track Paradox," Journal of the Association for Consumer Research, University of Chicago Press, vol. 1(4), pages 592-606.
  61. Dobin Yim & Timothy Malefyt & Jiban Khuntia, 2021. "Is a picture worth a thousand views? Measuring the effects of travel photos on user engagement using deep learning algorithms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 619-637, September.
  62. Hye-Jin Jeon, 2020. "The Mechanism of Empathy and Relationship Commitment Through Emojis: Path to Perspective Taking, Inner Imitation, Emotional Empathy, and Relationship Commitment," SAGE Open, , vol. 10(4), pages 21582440209, November.
  63. Hyunju Shin & Riza Casidy & Alyssa Yoon & So-Hyang Yoon, 2016. "Brand trust and avoidance following brand crisis: A quasi-experiment on the effect of franchisor statements," Journal of Brand Management, Palgrave Macmillan, vol. 23(5), pages 1-23, September.
  64. Rosa Scardigno & Pasquale Musso & Paolo Giovanni Cicirelli & Francesca D’Errico, 2023. "Health Communication in the Time of COVID-19 Pandemic: A Qualitative Analysis of Italian Advertisements," IJERPH, MDPI, vol. 20(5), pages 1-14, March.
  65. Aruni Ghosh & Madhurima Deb & Amy Errmann, 2025. "Are there universal themes in story advertisements? a cross-country study on identification, usage, and attitudes towards story ad themes," Marketing Letters, Springer, vol. 36(2), pages 259-272, June.
  66. Stauss, Bernd, 2016. "Customer Storytelling: Kunden erzählen Geschichten – das Marketing misst Zahlen," Marketing Review St.Gallen, Universität St.Gallen, Institut für Marketing und Customer Insight, vol. 33(1), pages 22-31.
  67. Junpeng Guo & Siyuan Gou & Wenhua Li, 2024. "Helpful advertising messages reach consumers through user-generated videos: an empirical study from the audience involvement perspective," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(2), pages 290-306, June.
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