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IT Professionals Trust in Artificial Intelligence vs. Human Experts for Achieving Sustainable Development Goals

Author

Listed:
  • Dejan Glavas

    (ESSCA School of Management, Paris)

  • Gilles Grolleau

    (ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School)

  • Naoufel Mzoughi

    (ECODEVELOPPEMENT - Ecodéveloppement - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

Abstract
This study investigates trust of information technology (IT) professionals in artificial intelligence (AI), human experts, and their combination for achieving Sustainable Development Goals (SDGs). Through a survey of IT project managers and frequent AI users across France, the United Kingdom, and Belgium, our findings reveal that respondents place significantly higher trust in human experts and combinations of AI and human expertise, compared to AI. Notably, individuals who most frequently use AI technology show stronger preference for human-AI collaborative approaches, suggesting that familiarity with AI leads to better understanding of its complementary role with human expertise. The study demonstrates that successful AI implementation for achieving SDGs requires careful integration with human oversight rather than standalone deployment.

Suggested Citation

  • Dejan Glavas & Gilles Grolleau & Naoufel Mzoughi, 2025. "IT Professionals Trust in Artificial Intelligence vs. Human Experts for Achieving Sustainable Development Goals," Post-Print hal-05209259, HAL.
    • Handle: RePEc:hal:journl:hal-05209259
    DOI: 10.1016/j.sftr.2025.101153
    Note: View the original document on HAL open archive server: https://hal.inrae.fr/hal-05209259v1
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