Perceived Quality of Information Systems and Logistics Performance: A Behavioral Approach in the Moroccan Pharmaceutical Sector

Qualité perçue des systèmes d'information et performance logistique: une approche comportementale appliquée au secteur pharmaceutique marocain

Abdelaaziz Lekbich ()
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Abdelaaziz Lekbich: FSJES Agadir, Université Ibn Zohr = Ibn Zohr University [Agadir]

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Abstract: In a context of increasing digitalization of supply chains, this research investigates the impact of perceived information system (IS) quality on logistics performance in the Moroccan pharmaceutical sector. Adopting a behavioral approach, the study incorporates organizational factors (training, user participation, managerial support), usage dimensions (system use and user satisfaction), and a subjective assessment of IS quality. Based on a sample of 279 IS users from 67 organizations, the data were analyzed using the PLS-SEM method. Findings confirm that logistics performance is significantly influenced by perceived IS quality, which itself is built through usage and satisfaction. A key methodological contribution of this study lies in the modeling of "system use" as a formative second-order construct, composed of four operational dimensions. The study highlights the crucial role of human and organizational factors in shaping IS appropriation and enhancing performance in logistics environments. Keywords: Information systems, Perceived quality, Logistics performance, Behavioral approach, pharmaceutical sector, PLS-SEM modeling Classification JEL : M15, L65, M11, L86 Paper type: Empirical Research

Keywords: PLS-SEM modeling; pharmaceutical sector; Behavioral approach; Logistics performance; Perceived quality; Information system; L86 Paper type: Empirical Research; Systèmes d'information Qualité perçue Performance logistique Approche comportementale Secteur pharmaceutique Modélisation PLS-SEM JEL Classification : M15 L65 M11 L86 Type du papier : Recherche Empirique Information systems Perceived quality Logistics performance Behavioral approach pharmaceutical sector PLS-SEM modeling Classification JEL : M15 L65 M11 L86 Paper type: Empirical Research; PLS-SEM modeling Classification JEL : M15; L86 Type du papier : Recherche Empirique Information systems; M11; L65; Modélisation PLS-SEM JEL Classification : M15; Secteur pharmaceutique; Approche comportementale; Performance logistique; Qualité perçue; Systèmes d'information (search for similar items in EconPapers)
Date: 2025-08-27
New Economics Papers: this item is included in nep-ara
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Published in International Journal of Accounting, Finance, Auditing, Management and Economics, 2025, 6 (09), pp.98-111. ⟨10.5281/zenodo.16963287⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05226207

DOI: 10.5281/zenodo.16963287

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