The end of this week. Will > FOUR < weeks I'm waiting for the status of my account. Customer service. There is none. Dealing with the Toronto Office. Gave me a phone number in New York ??? Which doze not connect. They do not reply via email or phone. The only reason I want an account with is. The have an indicator for trading two pairs, I'm unable to find anywhere else. But I will keep looking.
Other wise I would not deal with them.
OANDA - Canada Reviews 11
•
3.5
Location
Switch locationKing Street West 370, suite 302, M5V 1J6 Toronto, Old Toronto, CA
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See what reviewers are saying
Absolutely abysmal service. Took them 5 weeks to get my corporate account up and running. I decided to leave because I was getting 7 pips spread on news events which made my strategy untradeable and I initiated a withdrawal which I found out 3 days later that it was placed on hold. Everything with this company takes forever. NEVER USING THIS GARBAGE BROKER AGAIN
Can not get them to open my account in Canada. They sent me an email to confirm my address, I sent a document they don't even replied and instead i receive a random email as to why I'm not completing my registration and if i need help. I think Oanda is understaff and support is Canada is ridiculous unprofessional (they must have recruited some not so smart people maybe). I opened the account with Interactive Brokers without any issue at all.
Terrible coordination between Oanda agents/frontdesk. I have been trying to open an Oanda live trading account from Canada. Submitted all requested documents but every email I received from Oanda, they asked me of the same documents to be sent or uploaded again. These emails came from different agents who, it seems to me, do not care to check previous communications with the previous agents. They keep asking the same documents to be uploaded. This has taken about ten days of daily emails/chatting to and from Oanda. It is frustrating. I have given up openning a live trading account with Oanda because of their lack of professionalism in opening a simple trading account. I am sure such lack of professionalism will showup in other services they provide to their customers. Thank you Oanda - you have lost one customer.
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
Written by the company
OANDA (Canada) Corporation ULC is regulated by the Canadian Investment Regulatory Organization (CIRO). A trusted, regulated broker, OANDA offers competitive spreads on a wide range of CFDs for forex pairs, metals, indices, commodities and bonds.
Contact info
King Street West 370, suite 302, M5V 1J6, Toronto, Old Toronto, Canada
3.5
Average
11 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
The end of this week
The end of this week. Will > FOUR < weeks I'm waiting for the status of my account. Customer service. There is none. Dealing with the Toronto Office. Gave me a phone number in New York ??? Which doze not connect. They do not reply via email or phone. The only reason I want an account with is. The have an indicator for trading two pairs, I'm unable to find anywhere else. But I will keep looking.
Other wise I would not deal with them.
Date of experience: 17 April 2025
It was a great pressure to communicate…
It was a great pressure to communicate with professionals. They are meaningful, excellent and knowledgeable team
Date of experience: 03 April 2025
Reply from OANDA - Canada
Hi Semasinghe,
We’re happy to hear you’re enjoying your trading experience with us.
Thanks,
Team OANDA
Excellent customer service
Excellent customer service. Fast and knowledgeable.
Date of experience: 20 March 2025
Reply from OANDA - Canada
Hi Geoff,
We're so happy to hear you're enjoying your trading experience.
Thanks for your 5* review,
Team OANDA
Todo fue excelente!
Date of experience: 19 February 2025
Reply from OANDA - Canada
Hi Edgar,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that!
Thanks again,
Team OANDA
Oanda has consistently provided…
Oanda has consistently provided excellent service over the many years I have been with them.
Date of experience: 03 February 2025
Reply from OANDA - Canada
Hi,
Thank you for your positive review. We're pleased to hear that you are happy with your trading experience.
Team OANDA
Oanda(Canada division) not a coordinated broker
Terrible coordination between Oanda agents/frontdesk. I have been trying to open an Oanda live trading account from Canada. Submitted all requested documents but every email I received from Oanda, they asked me of the same documents to be sent or uploaded again. These emails came from different agents who, it seems to me, do not care to check previous communications with the previous agents. They keep asking the same documents to be uploaded. This has taken about ten days of daily emails/chatting to and from Oanda. It is frustrating. I have given up openning a live trading account with Oanda because of their lack of professionalism in opening a simple trading account. I am sure such lack of professionalism will showup in other services they provide to their customers. Thank you Oanda - you have lost one customer.
Date of experience: 24 December 2024
Reply from OANDA - Canada
Hi GH,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com.
Regards,
Team Oanda
Absolutely abysmal service
Absolutely abysmal service. Took them 5 weeks to get my corporate account up and running. I decided to leave because I was getting 7 pips spread on news events which made my strategy untradeable and I initiated a withdrawal which I found out 3 days later that it was placed on hold. Everything with this company takes forever. NEVER USING THIS GARBAGE BROKER AGAIN
Date of experience: 08 November 2024
Slow at providing support and chaotic in replies
Can not get them to open my account in Canada. They sent me an email to confirm my address, I sent a document they don't even replied and instead i receive a random email as to why I'm not completing my registration and if i need help. I think Oanda is understaff and support is Canada is ridiculous unprofessional (they must have recruited some not so smart people maybe). I opened the account with Interactive Brokers without any issue at all.
Date of experience: 31 October 2024
Great trading platform and excellent…
Great trading platform and excellent customer support.
Date of experience: 03 September 2024
Reply from OANDA - Canada
Hi Siva
We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.
Thanks,
Team OANDA
Account Opening
Regarding my account opening. The customer service and support that I have received throughout the whole process, was amazing.
Date of experience: 15 August 2024
Reply from OANDA - Canada
Hi Steven,
Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.
Team OANDA
Is costumer it makes the difference…
Is costumer it makes the difference they are polite, and helpful.
Date of experience: 11 July 2024
Reply from OANDA - Canada
Hi Antonio,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
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