Overview

Introduction


Standard Chartered Bank Zambia Plc was established in 1906 with the first branch opened in Kalomo District (Southern Province).

Today, 110 years later, Standard Chartered Bank is one of the leading Banks in Zambia, with an excellent franchise. It has a total of 25 outlets spread across the country, 47 Automated Teller Machines (ATMs) - of which 4 are Electronic Banking Centres - and over 700 employees. The Bank has a presence in 6 of Zambia’s 10 provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces.

Standard Chartered is the only international bank in Zambia listed on the Lusaka Stock Exchange (LUSE) has been ranked the most profitable bank in the country for the last three consecutive years.

Over the past decade, Standard Chartered Bank Zambia Plc has pursued a clear strategy of focused organic growth while aiming to be a market leader in providing innovative products and services to its customers. The bank is in a unique position able to leverage its deep-rooted local knowledge, its international network and expertise for the benefit of Zambian corporates, individual depositors and multi-nationals.


SCBZ Awards in 2014, 2015 and 2016

2016 Awards

  • Employer of the Year in the Banking and Finance category by the Zambia Federation of Employers
  • Most Consistent Bank for support to institution activities by the Zambia Institute of Banking and Finance


2015 Awards

  • Best Bank in Zambia by Euromoney Awards for Excellence
  • Best Consumer Digital Bank in Zambia Award by Global Finance
  • Best Foreign Bank in Zambia by the Europe, Middle East and Africa (EMEA) African Banking Awards
  • Exceptional Adherence in Corporate Social Responsibility by the Lusaka Stock Exchange
  • Bank of Zambia Governor’s Award for Outstanding Outreach in Financial Literacy


2014 Awards

  • Best Bank in Zambia by Euromoney Awards for Excellence
  • Best Bank in Zambia by The Financial Times (FT) Banker Awards
  • Best Bank in Zambia by The Europe, Middle East and Africa (EMEA) Finance African Banking Awards
  • Best Bank in Zambia by Global Finance
  • Best Internet Bank in Zambia by Global Finance
  • Oldest Bank in Zambia by Vice President's 50th Independence Anniversary Awards



Milestones and Achievements

  • First Bank to launch Digital Branches in Zambia.
  • First bank to launch a Visa Platinum card in Zambia.
  • First and is still the only bank with Sunday and night banking.
  • First bank to extend banking hours with all branches now closing at 05:00 pm.
  • First bank to introduce Priority Banking facilities in Zambia for its more affluent customers.
  • First Bank to introduce Employee Banking for staff of corporate clients.
  • First to launch the Visa Infinite Debit Card in 2010 for high net worth customers. This is the highest ranked card offered by Visa globally.
  • First to introduce a service exclusively for women – the Diva Account.This account empowers women by giving them the opportunity to network with each other and to enjoy minimum charges on accounts.
  • First to launch a Platinum Business card for corporate customers.
  • Partnered with PWC to run training sessions for SME customers
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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