AI-powered ITSM: From concept to reality
Whether you’re in IT operations or support, delivering services to colleagues or customers, you've heard AI's benefits. But adopting AI means balancing outcomes with governance, security, and data quality, making it hard to align to business objectives, or to know where to start. Tune in to our expert-led webinar series to differentiate between the hype around AI and practical applications that create genuine value.
September 24, 2025
5 essential tips for AI service management at high velocity
Discover insights uncovered during Atlassian’s global AI-powered ITSM workshop, where we heard from teams like yours on practical strategies for tackling business challenges with AI. You’ll hear from Atlassian experts on the latest AI trends in service management so you can go from hype to high-performance.
November 12, 2025
The Atlassian approach to AI-powered service delivery
In episode 2 we move from industry insights to Atlassian’s perspective. Using our annual State of AI in Service Management report, we’ll share tips for tackling the most common barriers to AI adoption. Discover how our approach helps teams deliver exceptional employee and customer experiences, while empowering operations teams to innovate and keep services up and running.
December 10, 2025
AI in service management: Customer case study + demo
Deep dive into a real customer case study on Atlassian’s service management solution in episode 3. Learn how teams are applying AI to deliver faster, smarter service at scale, and see the product in action with a guided demo. Get answers directly from Atlassian experts with a live Q&A!