AI-first CX that unifies your business, learns as it goes, and turns every interaction into a competitive edge.
Deliver faster service, smarter insights, and better outcomes
A cloud contact center built for the future of CX
Unify CX across the enterprise
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Break down silos
Integrate contact center, UC, and back-office collaboration into a single, AI-first platform that keeps everyone aligned.
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Deliver seamless journeys
Invite customers to engage with you across phone, chat, email, SMS, social, and video, or proactively reach out to them with our outbound dialer.
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One platform, one experience
Easily shift from digital to voice to video or initiate screen share, remote control, and co-browse, all through Zoom Contact Center. Native CRM integrations provide connected, consistent customer experiences across all touchpoints.
Automate smarter with Agentic AI
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Go beyond scripts
Zoom Virtual Agent uses memory, reasoning, and autonomous action to resolve complex issues without human intervention.
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Resolve more with less
Boost self-service containment while reducing agent load through intelligent, multi-intent handling.
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Adapt in real time
Agentic AI continuously learns and evolves, improving customer resolution with every interaction.
Maximize ROI with apps and integrations
Streamline workflows and improve efficiency with ready-to-use apps and integrations for Zoom Contact Center.
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Integrate with your preferred CRM
Connect Zoom Contact Center to leading CRMs like Salesforce, ServiceNow, Dynamics 365, and Zendesk to bring reliable voice, video, SMS, and chat capabilities into your preferred system of record.
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Create a unified agent experience
Give your agents a 360-degree view of each customer and the ability to take critical actions like updating service tickets and collecting secure payments.
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Optimize contact center operations
Get powerful insights about CX and agent performance across channels with apps like SuccessKPI, CallMiner, and CallCabinet.
Empower agents and supervisors
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Support in the moment
Give agents real-time guidance and insights to resolve issues faster and more effectively. AI Expert Assist also simplifies and shortens post call wrap up with interaction summaries and auto disposition.
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Optimize at scale
Automatic quality management and AI-generated coaching surface targeted improvements without manual effort.
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Drive continuous improvement
Monitor key KPIs live, track adherence, and refine performance using AI-driven dashboards and analytics.
Scale with speed and confidence
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Accelerate time to value
Deploy quickly with built-in collaboration tools, native integrations, and intuitive configuration. Uncover actionable insights to achieve important business outcomes faster.
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Stay agile as your business grows
A flexible platform built for evolving needs helps you pivot fast without disrupting operations. Our rapid pace of innovation means you get access to the latest in customer experience management technology.
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Deliver on expectations
With AI-powered optimization and end-to-end customer journey visibility, Zoom CX helps you exceed customer expectations at scale.
Getting started with AI in the contact center
Learn the building blocks for successfully implementing AI without losing the human touch.
