User experience really bad. Withdrawal costs $20 (the debit card withdrawal was limited to funds deposited using the same debit card and only in last few years) and still takes days, for wiring. Rep manually emailed me to confirm so I missed the email and he supposedly tried to call me but left no voicemail. Felt like I paid $20 for a poor experience. The whole company behaves like a small business. The only good thing is that it's regulated so if they go under I wouldn't lose my money, supposedly.
OANDA Reviews 1,064
•
4.1
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There are so many choice of online brokers out there, Oanda stood out for me for their human touch, even for a small account holder. Brett Cummings, the account manager, had called a few times since the account was set up just to check how things are, he was professional, friendly and very efficient! I would have no idea how they manage this while most companies are cutting cost for client services.
I'd highly recommend Oanda for this reason and one day when I feel ready to open a larger account, I'd be happy to stay with Oanda.
Oanda's system had broken down. Wasn't able to log in or see the charts on my mobile or my laptop for hours. Contacted Oanda & they explained that there was a fault with their system & that the engineers are fixing the problem. Within the hour, problem solved now everything functioning smoothly
Horrible, they are a legit broker but when I request a withdrawal they didn’t send the money to my account and instead want me to wait a week for it just to be credited back to my account, and they want me to wait until it settles just so i can withdraw it. Never using it again. If this is how they going to do business they are crap
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
Written by the company
We offer clients the opportunity to trade a broad range of financial products with Forex in the US and Japan; Forex and CFDs (contracts for difference) in Canada, UK, EMEA, APAC and Australia. Our award-winning platform offers exceptional execution with sophisticated trading tools and advanced charting packages with an extensive range of leading edge indicators and drawing tools powered by TradingView.
Contact info
United States
- +1 877 626 3239 (global), or +48 799399910 (EU only)
- frontdesk@oanda.com (global), or cxsupport@oanda.com (EU only)
- www.oanda.com
4.1
Great
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
Great Customer service
Date of experience: 18 April 2025
Had a pretty good experience overall
Had a pretty good experience overall with Oanda, I was well consulted on what type of trading account to use for the markets I intended to trade on, and having a 3-month subscription to TradingView's essential plan is a pretty good freeby as well.
Date of experience: 18 April 2025
Fast and professional
Fast and professional, quick and easy to connect with real person!. It was a breeze, love it!!!
Date of experience: 17 April 2025
The end of this week
The end of this week. Will > FOUR < weeks I'm waiting for the status of my account. Customer service. There is none. Dealing with the Toronto Office. Gave me a phone number in New York ??? Which doze not connect. They do not reply via email or phone. The only reason I want an account with is. The have an indicator for trading two pairs, I'm unable to find anywhere else. But I will keep looking.
Other wise I would not deal with them.
Date of experience: 17 April 2025
Really Good service !
Date of experience: 17 April 2025
Reply from OANDA
Hi Jamie,
We’re really happy to hear about your 5* experience with OANDA.
Thanks for your review,
Team OANDA
My experience with Oanda has been GREAT
My experience with Oanda has been GREAT. I have been lucky enough to have such amazing service provided to me by Thanik. I 100% recommend using Oanda. This kind of customer service is rare.
Thank you Oanda and Thank you Thanik.
Date of experience: 15 April 2025
Reply from OANDA
Hi Gav,
Thank you! We’re happy that you're pleased with your trading with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :)
Team OANDA
Great support
Great support, Nikita was very helpful and responsive. Go for Oanda 100% !
Date of experience: 15 April 2025
Reply from OANDA
Hi Bogdan,
We're so happy to hear you're enjoying your trading experience.
Thanks for your 5* review,
Team OANDA
After using Oanda for 15 years as a…
After using Oanda for 15 years as a professional, and spending a lot off money on trading i was excluded with a 3 days of notes. And they will not tell me why.
Do not sign up on this company, they are going down soon. I believe they are in trouble. I had a very hard time getting my money out after they closed my accounts for no reason at all. DO NOT sign up here.
And guess who i handling complains in Oanda, whuhooo yes Oanda. Nice guys. :-(
Date of experience: 20 September 2024
Reply from OANDA
Hi Tony,
Thank you for your feedback and for bringing this to our attention.
We understand how disappointing it can be for a trading experience not to meet your expectations, so hopefully, we can get this sorted out.
Could you please let our support team know what specific issues you’ve encountered?
Please email us on frontdesk@oanda.com - or cxsupport@oanda.com if you’re a EU resident. with more information so that we can make things right for you. Please ensure all communications are sent via the email address registered with your OANDA account so the team can you look you up quickly.
Thanks,
Team OANDA
User experience really bad
User experience really bad. Withdrawal costs $20 (the debit card withdrawal was limited to funds deposited using the same debit card and only in last few years) and still takes days, for wiring. Rep manually emailed me to confirm so I missed the email and he supposedly tried to call me but left no voicemail. Felt like I paid $20 for a poor experience. The whole company behaves like a small business. The only good thing is that it's regulated so if they go under I wouldn't lose my money, supposedly.
Date of experience: 12 April 2025
Reply from OANDA
Hi James,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com - or cxsupport@oanda.com if you’re a EU resident.
Regards,
Team OANDA
Oanda review
I learned forex trading in 3 months and made my first spread and trading order types all from Oanda I'm always learning there's never a time when you have forex market figured out Oanda has an amazing education with a demo practice account..
Date of experience: 11 April 2024
Reply from OANDA
Hi Darin,
We’re happy that you're pleased with your trading with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :)
Thanks again,
Team OANDA
Horrible
Horrible, they are a legit broker but when I request a withdrawal they didn’t send the money to my account and instead want me to wait a week for it just to be credited back to my account, and they want me to wait until it settles just so i can withdraw it. Never using it again. If this is how they going to do business they are crap
Date of experience: 08 April 2025
Reply from OANDA
Hi,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com.
Thanks,
Team OANDA
Don`t use OANDA
I tried to open an account with this platform and provided every document I had to prove my address. I live in a student home where I pay a fixed rent of 3,400 NOK per month. I do not receive separate bills for electricity, Wi-Fi, or anything else — it's all included.
The only document I could provide was the rent invoice that clearly shows my name, the amount I pay, and the location. Still, they refused to accept it as proof of residence. I explained multiple times that this is standard for student housing and that no other documents exist in my name related to this address.
Instead of using basic logic and understanding, they chose to be rigid and unhelpful. It seems they’re more interested in creating obstacles than gaining real customers.
If a legitimate and transparent document from an actual resident isn’t enough, then what is? Completely unreasonable experience. I’ve now taken my business elsewhere
Date of experience: 08 April 2025
Reply from OANDA
Hi Maiken,
Thanks for sharing your experience and for letting us know your frustrations with the account opening process.
We do have some guidelines on the types of documents we can accept for proof of address, and you can find all the details in our FAQs section on our website. These requirements are based on our AML obligations and exist to protect everyone.
We do however appreciate you explaining your situation. We wish you all the very best wherever you decide to trade.
Supported team and an amazing platform
As a beginner trader, diving into the world of Forex and stocks can feel overwhelming, but my experience with OANDA has been nothing short of fantastic, thanks in large part to the wonderful support I received from Thanik.
Date of experience: 01 April 2025
Reply from OANDA
Hi Prince,
That's fantastic to hear! Thanks for your great review.
All the best,
Team OANDA
There is very good support for…
There is very good support for international customers.
Date of experience: 04 April 2025
Reply from OANDA
Hi Chaleamchai,
We’re happy to hear you’re enjoying your trading experience with us.
Thanks,
Team OANDA
Efficient and easy to navigate
I was patched on to a customer support person in seconds and the issue was resolved while I was on the call. Also my account approval was efficiently executed! Great for beginners. Doesn't make you feel stupid at all! I totally recommend
Date of experience: 04 April 2025
Reply from OANDA
Hi Funke,
We're delighted you're having a great trading experience with OANDA. We're always working to provide the best for our clients.
Thanks again,
Team OANDA
It was a great pressure to communicate…
It was a great pressure to communicate with professionals. They are meaningful, excellent and knowledgeable team
Date of experience: 03 April 2025
Reply from OANDA
Hi Semasinghe,
We’re happy to hear you’re enjoying your trading experience with us.
Thanks,
Team OANDA
Iyi was Amazing!
Iyi was who assisted me with my problem. Super friendly, concise, and fast with helping find the solution to my problem!
Date of experience: 02 April 2025
Reply from OANDA
Hi Tristan,
Thanks for your kind words and great review.
Team OANDA
The registration process requires a lot…
I acknowledge that the customer support team has been very proactive and responsive; however, the registration process requires a lot of documents, and some of the requirements seem subjective and inconsistent with the published regulations. I have spent a considerable amount of time and am still waiting for the account approval.
Update 31/3: My account has been successfully created. Although it took some time and the process was a bit complicated, I’m satisfied with the result. I’ve updated the star rating from 2 to 4 stars. Hoping for a good collaboration ahead.
Date of experience: 27 March 2025
Reply from OANDA
Hi,
Thanks for your update. We're delighted you're having a great trading experience with OANDA. We're always working to provide the best for our clients.
Thanks again,
Team OANDA
They truly understand how to stand out from the crowd
There are so many choice of online brokers out there, Oanda stood out for me for their human touch, even for a small account holder. Brett Cummings, the account manager, had called a few times since the account was set up just to check how things are, he was professional, friendly and very efficient! I would have no idea how they manage this while most companies are cutting cost for client services.
I'd highly recommend Oanda for this reason and one day when I feel ready to open a larger account, I'd be happy to stay with Oanda.
Date of experience: 27 March 2025
Reply from OANDA
Hi KD,
We're delighted you're having a great trading experience with OANDA. We're always working to provide the best for our clients.
Thanks again,
Team OANDA
Love how oand a has provided me with…
Love how oand a has provided me with an account manager Sam his really helpful and also how they paid for my trading view for the year to help trade
Date of experience: 27 March 2025
Reply from OANDA
Hi Ahad,
Fantastic! Thanks for your great review.
All the best,
Team OANDA
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