Communication Evaluation

[Gor Greyan]

I have the following case

I want to evaluate the communication of the team and in that regard I need to measure how long it takes a person to respond to questions addressed to them on average, via Jira comments.
It can be built-in feature or any plugin suggestion?

[Valerie Knapp]

Hi @Gor Greyan , thanks for your post.

If I have understood correctly, you want to track the latest comment in a Jira work issue to get an idea of the response time of your colleagues.

There exist things like Listeners in Jira and that you can develop in applications like ScriptRunner to listen for the event of a comment being created / added and then to do something, send a notification, etc - https://www.scriptrunnerhq.com/help/example-scripts/show-last-comment-issue-cloud-cloud .

Is this what you mean / what you are looking for?

If no, can you clarify what you had in mind?

Cheers

[Gor Greyan]

Hi @Valerie Knapp

Not only for the last comment, but overall picture, how long does it take for assignee, for example, to answer the comments?

[Valerie Knapp]

Hi @Gor Greyan , what about Time to SLA? 

https://appfire.atlassian.net/wiki/spaces/TTSC/pages/1315340492/I+want+to+track+the+cycle+time 

This might be a good solution for tracking how long a Jira work item takes to get worked on / resolved.

[Gor Greyan]

Dear @Valerie Knapp ,

I have that plugin, but the issue is that the ticket is not being transitioned from one status to another. For example, the ticket is "In progress" status, and I want to measure how long it takes for assignees to respond to the comments on average.