lynx   »   [go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i12p3619-3630.html
   My bibliography  Save this article

Digital Transformation of Performance Evaluation System at Lembaga Zakat Negeri Kedah

Author

Listed:
  • Abdul-Halim Abdul-Majid

    (School of Business Management, COB, Universiti Utara Malaysia (UUM), Malaysia)

  • Houcine Meddour

    (School of Business Management, COB, Universiti Utara Malaysia (UUM), Malaysia)

  • Izwan-Nizal M

    (Schoof of Quantitative Sciences, CAS, Universiti Utara Malaysia (UUM), Malaysia)

  • Suraidi S

    (Lembaga Zakat Negeri Kedah (LZNK) Alor Setar Kedah Darul Aman, Malaysia)

  • Mohd Shahril A

    (Seri Begawan Religious Teacher University College, Brunei Darussalam)

  • Nur Khairunniza S. P.

    (Post Graduate Student, School of Government, Universiti Utara Malaysia, Malaysia)

Abstract
Performance evaluation systems play a crucial role in human resource management, affecting work satisfaction, productivity, and organizational effectiveness. In the realm of zakat institutions like Lembaga Zakat Negeri Kedah (LZNK), a robust performance evaluation system is essential for fostering employee engagement and ensuring alignment with organizational objectives. This study utilizes a mixed methods approach to assess LZNK’s existing performance evaluation procedures, identify opportunities for enhancement, and investigate the prospective advantages of using digital technology to improve the review process. 237 respondents were involved, supplemented with semi-structured interviews and focus group discussions with a select sample of staff and managers. The findings indicate that although the current system offers a fundamental framework for performance assessment, it encounters considerable obstacles, such as perceived subjectivity, insufficient feedback systems, and restricted connection to career advancement. The research emphasizes that the incorporation of digital technologies, including real-time feedback platforms and data analytics tools, may improve the system’s transparency, efficiency, and effectiveness. Nonetheless, possible obstacles include opposition to technological adoption, organizational culture, and financial limitations must be mitigated for effective implementation. This initial research establishes a foundation for subsequent studies to explore the connections among digital transformation, job satisfaction, and performance evaluation results. Furthermore, it offers pragmatic solutions for LZNK, encompassing the incremental introduction of digital technologies, extensive training initiatives, and stringent data governance protocols. These tactics seek to enhance performance assessments, promote employee satisfaction, and augment organizational efficiency in mission-oriented entities such as LZNK. This study enhances the conversation on performance management within non-profit organizations, highlighting the significance of digital transformation in the modernization of HR practices. This study provides insights for practitioners and scholars aiming to enhance performance evaluation methods in non-profit and socially orientated organizations.

Suggested Citation

  • Abdul-Halim Abdul-Majid & Houcine Meddour & Izwan-Nizal M & Suraidi S & Mohd Shahril A & Nur Khairunniza S. P., 2024. "Digital Transformation of Performance Evaluation System at Lembaga Zakat Negeri Kedah," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 3619-3630, December.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:12:p:3619-3630
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-12/3619-3630.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/digital-transformation-of-performance-evaluation-system-at-lembaga-zakat-negeri-kedah/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Tangi, Luca & Janssen, Marijn & Benedetti, Michele & Noci, Giuliano, 2021. "Digital government transformation: A structural equation modelling analysis of driving and impeding factors," International Journal of Information Management, Elsevier, vol. 60(C).
    2. Noore Alam Siddiquee, 2019. "Driving performance in the public sector: what can we learn from Malaysia’s service delivery reform?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 69(9), pages 2069-2087, July.
    3. Tanya Bondarouk & Chris Brewster, 2016. "Conceptualising the Future of HRM and Technology Research," John H Dunning Centre for International Business Discussion Papers jhd-dp2016-06, Henley Business School, University of Reading.
    4. Adler, Seymour & Campion, Michael & Colquitt, Alan & Grubb, Amy & Murphy, Kevin & Ollander-Krane, Rob & Pulakos, Elaine D., 2016. "Getting Rid of Performance Ratings: Genius or Folly? A Debate," Industrial and Organizational Psychology, Cambridge University Press, vol. 9(2), pages 219-252, June.
    5. Saks, Alan M. & Gruman, Jamie A., 2011. "Manage Employee Engagement to Manage Performance," Industrial and Organizational Psychology, Cambridge University Press, vol. 4(2), pages 204-207, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Guo, Chuanyin & Song, Qiwei & Yu, Ming-Miin & Zhang, Jian, 2024. "A digital economy development index based on an improved hierarchical data envelopment analysis approach," European Journal of Operational Research, Elsevier, vol. 316(3), pages 1146-1157.
    2. Kyriaki Papadopoulou, 2020. "Comparative Review Of Performance Measurement Methods Effectiveness," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 17(1), pages 127-139.
    3. Frank Nana Kweku Otoo, 2022. "Human resource development and employee turnover intentions: The mediating role of employee engagement," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 4(4), pages 01-12, October.
    4. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    5. Haysetta Doresa Shuler & Kimily Faulk & Barbara Hidleburg-Johnson & Demetrice Williams, 2016. "Engaging Diverse Generations in the 21st Century Workplace," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 7(3), pages 31-39, July.
    6. Habiba Akter & Ilham Sentosa & Sheikh Muhamad Hizam & Waqas Ahmed & Arifa Akter, 2021. "Finding the Contextual Gap Towards Employee Engagement in Financial Sector: A Review Study," Papers 2106.06436, arXiv.org.
    7. Elena A. Erosheva & Patrícia Martinková & Carole J. Lee, 2021. "When zero may not be zero: A cautionary note on the use of inter‐rater reliability in evaluating grant peer review," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 184(3), pages 904-919, July.
    8. Jussi Tanskanen & Liisa Mäkelä & Riitta Viitala, 2019. "Linking Managerial Coaching and Leader–Member Exchange on Work Engagement and Performance," Journal of Happiness Studies, Springer, vol. 20(4), pages 1217-1240, April.
    9. Jiang, Zeru & Yuan, Chunlai & Xu, Jingru, 2024. "The impact of digital government on energy sustainability: Empirical evidence from prefecture-level cities in China," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
    10. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    11. Faisal Qamar & Gul Afshan & Salman Anwar Rana, 2024. "Sustainable HRM and well-being: systematic review and future research agenda," Management Review Quarterly, Springer, vol. 74(4), pages 2289-2339, December.
    12. Michael Yao-Ping Peng & Li Zhang & Meng-Hsiu Lee & Fang-Yih Hsu & Yan Xu & Yuan He, 2024. "The relationship between strategic human resource management, green innovation and environmental performance: a moderated-mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    13. Mohammed Kamruzzaman & Sunan Islam, 2021. "Correlating the diversity awareness within the organizations of Bangladesh in the era of industry 4.0-Human resource perspective," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(09), pages 83-97, September.
    14. Sajid Hussain Awan & Nazia Habib & Chaudhry Shoaib Akhtar & Shaheryar Naveed, 2020. "Effectiveness of Performance Management System for Employee Performance Through Engagement," SAGE Open, , vol. 10(4), pages 21582440209, October.
    15. Tanusree Chakraborty & Swati Dhir, 2023. "Reframing Tech-Based Strategic HRD Practices in Organizational Path: Is the Journey Engaging?," SAGE Open, , vol. 13(2), pages 21582440231, May.
    16. David, Sofia & Zinica, Daniel & Bărbuță-Mișu, Nicoleta & Savga, Larisa & Virlanuta, Florina-Oana, 2024. "Public administration managers' and employees' perceptions of adaptability to change under “the future of work” paradigm," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    17. Isidro Peña & Silvia María Andrade & Rosa María Muñoz & Virginia Barba-Sánchez, 2024. "Wellness Programs, Perceived Organizational Support, and Their Influence on Organizational Performance: An Analysis Within the Framework of Sustainable Human Resource Management," SAGE Open, , vol. 14(1), pages 21582440241, February.
    18. Mohammed A. Abu Rumman & Enas Alqudah, 2024. "The Impact of Green HRM on Lean Soft Practices Implementation: A Mediating Role of Organizational Flexibility," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 25(4), pages 705-731, December.
    19. Živilė Stankevičiūtė & Asta Savanevičienė, 2021. "Linkage between Leaders’ Behaviour in Performance Management, Organisational Justice and Work Engagement in Public Sector," Economies, MDPI, vol. 9(1), pages 1-24, February.
    20. Tejaswi Bhuvanaiah & R.P. Raya, 2016. "Predicting Employee Work Engagement Levels, Determinants and Performance Outcome: Empirical Validation in the Context of an Information Technology Organization," Global Business Review, International Management Institute, vol. 17(4), pages 934-951, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:12:p:3619-3630. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.
    Лучший частный хостинг